So, You’re In The People Business The key to personal and business success is good people and communication skills. Les has condensed 40 years of automotive service and hundreds of books, tapes and seminars into a 152 page, easy to read and use paperback. |
Consumer’s Guide To Auto Body Repair E-book Everything you need to know when you car needs body and paint repair, by a body shop manager with 40 years experience, including insurance company tips by an insider. $27.00 |
Automotive Customer Care Profit Secrets Home Study Course Now you can own the secrets to a turn-key auto repair business. Les Schmidt has finally revealed the techniques he uses to create high-profit service shop departments in automotive in an easy to use home study course. $297.00 |
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 For
a hassle-free experience and
professional results when your car needs
to be repaired after an accident, you
should consider a General Motors
Dealer's Goodwrench Auto Body Center (GABC)
shop. Sutliff Chevrolet has been
approved by GM and is currently the only
body shop in Central Pennsylvania
certified as a Goodwrench Auto Body
Center. |
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Automotive and Communications expert Les Schmidt Les Schmidt is the author of "So, You’re In The People Business", "Automotive Customer Care Profit Secrets", and "Consumer’s Guide To Auto Body Repair". He is an Auto Body Shop Manager for an auto dealership in Pennsylvania. He has been in the automotive business for over 40 years. He has been written about in the Harrisburg Patriot News, published in the Auto Channel, interviewed several times by local TV stations as an auto repair expert, quoted in the Auto Body Repair News and other publications, and appeared as an expert witness in a homicide trial. |
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So, You’re In The People Business (ISBN 1-4327-0246-7 www.outskirtspressLesSchmidt.com $12.95) is about becoming a people person at work and in life. It’s a book about how to overcome communication problems and dealing with difficult customers. It’s for business owners, managers and employees, and anyone who feels frustrated – to let them know there is a way to communicate and create win-win situations. Because he understands the frustrations that overworked business owners and managers feel, Schmidt has turned his experiences into a book to curb the epidemic of pitiful customer service and to give his perspective. He has found that becoming a good listener, showing that he cares, and developing the skills of negotiation works like magic. In 1967 he started his own auto repair shop in a back alley in Northeast Philadelphia at the ripe old age of 25. Eight years later the business had moved and grown with 12 employees. After he sold his business for peanuts, he discovered two key ingredients for a turn-key, highly profitable business: #1 “Hire good people, train them properly, and keep them on your team.” When he sold Schmidt Auto Repairs, his main goal in life was to move to the hills, away from people. He didn’t want to deal with people. But after he discovered these secrets, he minimized customer and employee complaints, and multiplied profits in 5 dealership repair shop departments over a span of 23 years. As a professional customer service manager, he shows entrepreneurs, managers and other professionals how to grow their business step by step, through a system for hiring and training super employees who become customer magnets, becoming a natural salesperson without really selling, greeting customers, handling difficult customers, turning bad situations around, increasing the amount of money customers spend, quickly establishing relationships with people and becoming known as a people person. |
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