Les cooridinates a vist with 4-time Nascar Champion Jeff Gordon

	For a hassle-free experience and professional results when your car needs to be repaired after an accident, you should consider a General Motors Dealer's Goodwrench Auto Body Center (GABC) shop. Sutliff Chevrolet has been approved by GM and is currently the only body shop in Central Pennsylvania certified as a Goodwrench Auto Body Center. View the full article

Automotive and Communications expert Les Schmidt

Les Schmidt is the author of "So, You’re In The People Business", "Automotive Customer Care Profit Secrets", and "Consumer’s Guide To Auto Body Repair". He is an Auto Body Shop Manager for an auto dealership in Pennsylvania. He has been in the automotive business for over 40 years. He has been written about in the Harrisburg Patriot News, published in the Auto Channel, interviewed several times by local TV stations as an auto repair expert, quoted in the Auto Body Repair News and other publications, and appeared as an expert witness in a homicide trial.

So, You’re In The People Business

(ISBN 1-4327-0246-7 www.outskirtspressLesSchmidt.com $12.95) is about becoming a people person at work and in life. It’s a book about how to overcome communication problems and dealing with difficult customers. It’s for business owners, managers and employees, and anyone who feels frustrated – to let them know there is a way to communicate and create win-win situations.

Because he understands the frustrations that overworked business owners and managers feel, Schmidt has turned his experiences into a book to curb the epidemic of pitiful customer service and to give his perspective. He has found that becoming a good listener, showing that he cares, and developing the skills of negotiation works like magic.

In 1967 he started his own auto repair shop in a back alley in Northeast Philadelphia at the ripe old age of 25. Eight years later the business had moved and grown with 12 employees. After he sold his business for peanuts, he discovered two key ingredients for a turn-key, highly profitable business:

#1 “Hire good people, train them properly, and keep them on your team.”
#2 “Take care of your customers.”

When he sold Schmidt Auto Repairs, his main goal in life was to move to the hills, away from people. He didn’t want to deal with people. But after he discovered these secrets, he minimized customer and employee complaints, and multiplied profits in 5 dealership repair shop departments over a span of 23 years.

As a professional customer service manager, he shows entrepreneurs, managers and other professionals how to grow their business step by step, through a system for hiring and training super employees who become customer magnets, becoming a natural salesperson without really selling, greeting customers, handling difficult customers, turning bad situations around, increasing the amount of money customers spend, quickly establishing relationships with people and becoming known as a people person.